FAQ

Everything you want to know

01 How often can I use the hairbutter?

The best way to use this product depends on the result you want. As a treatment we recommend using it once a week. Because it is a rich product, it is important to wash it out thoroughly afterwards.

Just want to add some extra shine? Then use it when you are wearing a particular hairstyle and want a little more gloss.

Your hair thickness also plays a part in how much you need. With very thick hair you can use a little more product. With finer hair it is important not to use too much, as it is harder to wash out.

02 Is the hairbutter right for my hair type?

Yes. The FOLÉA Nourishing hairbutter is developed for all hair types and textures: straight, wavy, curly and coily. The formula adapts to the amount you use.

03 Are the ingredients 100% natural and vegan?

Yes, all ingredients are plant-based and 100% natural. We use no parabens, sulphates or animal-derived ingredients. The hairbutter is fully vegan.

04 Can I return my order?

At FOLÉA you can return your order within 14 days of receiving it, as long as the product is unused, unopened and in its original packaging.

Opened or used hair care and cosmetics products cannot be returned for hygiene reasons. This also applies to products whose seal has been broken.

Requesting a return

Contact us within 14 days at info@folea.nl. Include your name, order number and the product you want to return. You will then receive the return instructions.

You pay the cost of sending the product back. We recommend sending your return with track and trace.

Once we have received and checked the returned product, we refund the purchase amount within 14 days via the same payment method.

Damaged or incorrect item

Contact us within 48 hours of delivery at info@folea.nl and attach clear photos.

05 What are the shipping costs and delivery time?

Shipping within the Netherlands costs € 6.95. Orders of € 45 or more ship free. We ship with PostNL and delivery usually takes 1 to 3 working days.

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